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        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

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          Send requests securely
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What’s great about being an ivari Critical Illness policyholder? Maple!

ivari Critical Illness policies include access to Maple – Canada’s leading 24/7 virtual care solution.This value-added partnership gives clients access to visit with a doctor or nurse practitioner who can advise, diagnose, and treat policyholders and their eligible dependents* in just minutes from the comfort of where they are and when they need care the most.

ivari Critical Illness Policyholders can:

  • Connect to a doctor within minutes for medical advice, prescriptions, lab requisitions, and more (up to four times per year for each insured)
  • Connect with specialists for expert medical opinions for a specified list of covered conditions (available only to the person insured)
  • Connect via text, audio, or video, 24/7/365
  • Plus, get sick notes, diagnostic imaging and specialist referrals

ivari Critical Illness policyholders can register at getmaple.ca/ivari to create their account and visit a doctor today.

We are letting CI policyholders know all about Maple

Beginning on December 1, 2024, we are happily informing our CI policyholders by email about Virtual Healthcare by Maple – the value-added benefit that is available with their ivari CI policy.  We will share the benefits of having access to Maple and how they can register for a Maple account.

To help prepare for questions from your clients about Maple, please visit our Maple FAQ.

* Eligible dependents are anyone in the policyholder’s household for whom the policyholder is legally authorized to make healthcare decisions (e.g., a partner, a child under 18, or an elderly dependent). Read Maple’s Privacy Policy for more details. ”Partner” means a person with whom the Insured is (a) legally married, (b) in a civil union, (c) in common law relationship, (d) live together in domestic partnership, or in an adult interdependent relationship and either have lived together for at least one (1) year or are together the parents of a child.

Restrictions and conditions may apply to your coverage. Please speak to your advisor for details.

Virtual Healthcare Services by Maple is a non-contractual benefit and is subject to program availability. Maple Corporation is the sole provider of the Virtual Healthcare Services available with ivari Critical Illness policies. ivari and its affiliates are not liable for the quality or availability of the products or services offered by Maple Corporation or any of its affiliates. Maple Corporation is not an agent or broker of ivari.

Disclaimer

Please read the following carefully:

  1. This article has been prepared by and belongs to Maple Corporation. ivari is permitted to use and distribute this article. All uses, modifications and distributions are subject to the prior written approval of ivari and Maple Corporation and otherwise expressly prohibited.
  2. This material is intended for general information purposes only and should not be considered specific or personal health/medical advice, nor is it a substitute for advice from a qualified medical professional.
  3. For your convenience, this article may provide links to third-party sites. ivari makes no representations about these sites and access by you is at your own risk.
  4. ivari partners with Maple Corporation to offer extra-contractual virtual health services to its policyholders. For details, click here. Please consult your ivari life insurance advisor to determine if this service is right for you.
  5. The content of this page is subject to ivari’s Terms of Use.
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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

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